Privacy policy

Last Updated: July 7, 2026

Terraliving terraliving.au operated by Hanyu Tech & Media Limited registered in Hong Kong is committed to protecting the personal information of our Australian customers. This Privacy Policy outlines how we collect, process, and safeguard your data in compliance with the Australian Privacy Act 1988 including the Australian Privacy Principles and the Personal Data Privacy Ordinance PDPO of Hong Kong.

Information We Collect We collect only the information necessary to fulfill your orders and enhance your shopping experience. This includes Identity and Contact Data such as your name, email address, phone number, and shipping or billing addresses. We collect Transaction Data including details of products purchased, order dates, and total amounts. We also collect Technical Data such as IP addresses, browser types, device information, and website usage patterns via cookies and tracking technologies. We do not collect sensitive personal data such as government issued IDs, health information, or biometric data.

Advanced Payment Security and PCI DSS Compliance We prioritize the safety of your financial data and utilize industry leading payment gateways to ensure secure transactions. All credit and debit card transactions are processed via Oceanpayment while digital wallet payments are handled by PayPal. We accept Visa, Visa-Electron, Mastercard, Maestro, JCB, American Express, Diners Club, Discover, Afterpay, Apple Pay, and Google Pay. Terraliving does not store, view, or process your full credit card numbers, CVV codes, or expiry dates. All sensitive payment information is encrypted and transmitted directly to our PCI DSS Level 1 compliant payment processors. Our website is secured with SSL Secure Socket Layer technology to ensure all data remains private and integral.

Cross Border Data Processing and Transparency To provide efficient service and factory direct support, Terraliving operates with a global team. Personal information collected from Australian customers is stored on secure servers and may be accessed by our Headquarters in Hong Kong and our Operational Support Team in Shanghai, China. By using our website and providing your information, you acknowledge and consent to this cross border transfer. We take all reasonable steps to ensure that your data is treated securely and in accordance with this policy regardless of the location of processing.

How We Use Your Information We use your data strictly for order fulfillment including processing payments, managing logistics, and providing tracking updates. We also use it for customer support including responding to inquiries and processing returns via our Australian return center in Auburn. Additionally, we use anonymous technical data via Google Analytics 4 to optimize website performance and fulfill legal obligations such as complying with tax laws and preventing fraudulent transactions.

Third Party Disclosures We do not sell, rent, or trade your personal information. We only disclose your data to logistics providers such as Australia Post, Aramex, or StarTrack for delivery purposes and technical partners like Shopify, Google Ads, or Facebook Pixel for website functionality and analytics. Regulatory authorities may be provided with data only when required by law to prevent fraud or comply with legal processes.

Cookies and Tracking We use functional cookies necessary for the shopping cart and account features. We also use analytical and marketing cookies including Google Analytics 4, Google Ads Remarketing, and Facebook Pixel to understand user behavior and provide relevant advertisements. You can opt out of tracking through your browser settings or the Network Advertising Initiative opt out page.

Your Legal Rights Under the Australian Privacy Act, you have the right to access a copy of the personal information we hold about you, request correction of inaccurate data, or request the deletion of your account and associated data. You may also withdraw consent for marketing communications at any time. To exercise these rights, please email support@terraliving.au.

Data Retention We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements which is typically 7 years for tax audit purposes.

Business and Contact Information

Registered Company Name Hanyu Tech & Media Limited

Company Registration Number 78854198

Store Name Terraliving

Corporate Headquarters Address Room D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong

Operational Support Office Room 104, 1/F, Building No.16, Area A, Nanxiang Zhidi, Jiading District, Shanghai, China, 201802

Australian Return Center 4 Percy St, Auburn NSW 2144, Australia

Customer Support Email support@terraliving.au

Australian Support Phone +61 29 1465089

Hong Kong Office Phone +852 7076 5955

Business Hours Monday to Friday, 9:00 AM to 5:00 PM (HKT, GMT+8)

Response Time We aim to respond to all inquiries within 1 to 2 business days.