Warranty Policy
Last Updated: July 7, 2026
At Terraliving, operated by Hanyu Tech & Media Limited, we provide high-quality outdoor living solutions with dedicated warranty coverage. Because our product range varies from structural gazebos to electronic accessories, we offer tailored warranty periods for each item.
Warranty Coverage Overview We provide a limited warranty on all products against manufacturing defects in materials and workmanship under normal residential use. The exact warranty duration ranging from 1 to 5 years for each product is clearly stated on its individual Product Description Page. All Terraliving products come with a minimum 1-Year Limited Warranty unless otherwise specified.
Warranty Categories and General Guide As a general guide, our warranties are typically categorized as follows. Structural Frames such as Gazebos and Pergolas are usually covered for 3 to 5 years. Mechanical Components and Fabric are usually covered for 1 to 2 years. Electronic Parts such as LED Lights and Controllers are usually covered for 1 year. Please check your specific product page for the exact timeframe applicable to your purchase.
What is NOT Covered? Regardless of the duration, our warranty excludes damage from improper assembly, misuse, or neglect. It also excludes normal wear and tear such as natural fading or minor cosmetic scratches. Damage caused by extreme weather conditions including cyclones, gale-force winds, and hail is not covered. Commercial or institutional use is also excluded from this residential warranty.
How to Make a Claim To initiate a claim, please email support@terraliving.au with your Order Number and photos or videos of the defect. Our team will review your submission and provide a resolution within 1 to 2 business days.
Rights Under Australian Consumer Law Regardless of the manufacturer's warranty periods stated on product pages, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Business and Contact Information
Registered Company Name Hanyu Tech & Media Limited
Company Registration Number 78854198
Store Name Terraliving
Corporate Headquarters Address Room D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong
Operational Support Office Room 104, 1/F, Building No.16, Area A, Nanxiang Zhidi, Jiading District, Shanghai, China, 201802
Australian Return Center 4 Percy St, Auburn NSW 2144, Australia
Customer Support Email support@terraliving.au
Australian Support Phone +61 29 1465089
Hong Kong Office Phone +852 7076 5955
Business Hours Monday to Friday, 9:00 AM to 5:00 PM (HKT, GMT+8)
Response Time We aim to respond to all inquiries within 1 to 2 business days.
