Payment & Billing Policy
Last Updated: July 7, 2026
This Payment and Billing Policy describes the payment methods, security measures, and billing procedures for Terraliving, operated by Hanyu Tech & Media Limited. We are committed to a transparent and secure shopping experience for all our Australian customers.
Accepted Payment Methods We provide a wide range of secure payment options through our trusted partners, Oceanpayment and PayPal. We accept Credit and Debit Cards including Visa, Visa-Electron, Mastercard, Maestro, JCB, American Express, Diners Club, and Discover. We also accept Digital Wallets including Apple Pay, Google Pay, and PayPal, as well as Buy Now, Pay Later services via Afterpay.
Billing Terms and Pricing All transactions are processed in Australian Dollars (AUD). All product prices listed on our site include GST (Goods and Services Tax) and international customs duties. The price you see at checkout is the final price you will pay. We do not charge any additional handling fees, shipping insurance fees, or payment processing fees. Your credit card or chosen payment method will be charged at the time the order is placed. If we are unable to fulfill your order, a full refund will be issued immediately to your original payment method.
Payment Security and Encryption Your financial data is protected by industry-leading security standards. Our website uses SSL (Secure Socket Layer) technology to ensure all data transmitted between your device and our servers is fully encrypted. Our payment gateways, Oceanpayment and PayPal, are PCI-DSS Level 1 compliant. This means your sensitive card information is handled by world-class secure infrastructure. Terraliving does not store your full credit card numbers or CVV codes on our servers.
Billing Errors and Disputes If you notice any discrepancy or unauthorized charge on your billing statement related to a purchase from Terraliving, please contact us immediately at support@terraliving.au. We will investigate and resolve any billing issues within 1 to 2 business days.
Business and Contact Information
Registered Company Name Hanyu Tech & Media Limited
Company Registration Number 78854198
Store Name Terraliving
Corporate Headquarters Address Room D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong
Operational Support Office Room 104, 1/F, Building No.16, Area A, Nanxiang Zhidi, Jiading District, Shanghai, China, 201802
Australian Return Center 4 Percy St, Auburn NSW 2144, Australia
Customer Support Email support@terraliving.au
Australian Support Phone +61 29 1465089
Hong Kong Office Phone +852 7076 5955
Business Hours Monday to Friday, 9:00 AM to 5:00 PM (HKT, GMT+8)
Response Time We aim to respond to all inquiries within 1 to 2 business days.
