Shipping policy
Last Updated: July 7, 2026
At Terraliving terraliving.au operated by Hanyu Tech & Media Limited we pride ourselves on transparency and direct supply chain management. Unlike dropshipping businesses we manage our own inventory and handle all fulfillment internally to ensure product quality and shipping reliability.
Shipping Origin and Logistics Hub To provide factory direct pricing and strict quality control all orders are processed and dispatched from our central logistics hub in Hong Kong. Our warehouse is located at Room D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong.
Shipping Costs and Tax Transparency We offer free standard shipping for all orders across Australia including oversized items such as gazebos and umbrellas as well as deliveries to remote areas. The price you see at checkout is the final price. It includes Goods and Services Tax GST, international freight and handling, customs clearance and import duties. There are no hidden fees or additional charges upon delivery.
Order Processing and Delivery Timelines We work diligently to ensure your order reaches you as quickly as possible. The order cut off time is 18:00 GMT+08:00 Hong Kong Standard Time. Our order processing time is 2 business days from Monday to Friday. Transit time to Australia is 9 to 13 business days. The total estimated delivery time is 11 to 15 business days from Monday to Friday. Please note that delivery times may vary slightly due to carrier operational factors, weather, or peak seasons. Tracking information will be provided for all shipments.
Carriers and Tracking We partner with leading couriers to ensure safe delivery including Australia Post, StarTrack, Aramex Fastway, and Yuntu Express. Once your order is dispatched a tracking number and tracking link will be sent to your email. Orders may arrive in multiple parcels depending on size and stock availability. You will receive separate tracking numbers for each parcel in such cases.
Delivery Security For high value orders over AUD 300 a signature is required upon delivery. For orders under AUD 300 couriers may leave the package in a safe location if no one is home per their standard policy.
Local Australian Returns While we fulfill orders from Hong Kong we offer local returns for your convenience. Authorized returns should be sent to our Australian service center located at 4 Percy St, Auburn NSW 2144, Australia. Please refer to our Return and Refund Policy for authorization steps before sending any items.
Damaged or Lost Packages If your package arrives damaged or tracking shows no movement for an extended period please contact us at support@terraliving.au. We will investigate with the carrier and provide a replacement or a full refund within our service guarantee.
Business and Contact Information
Registered Company Name Hanyu Tech & Media Limited
Company Registration Number 78854198
Store Name Terraliving
Corporate Headquarters Address Room D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong
Operational Support Office Room 104, 1/F, Building No.16, Area A, Nanxiang Zhidi, Jiading District, Shanghai, China, 201802
Australian Return Center 4 Percy St, Auburn NSW 2144, Australia
Customer Support Email support@terraliving.au
Australian Support Phone +61 29 1465089
Hong Kong Office Phone +852 7076 5955
Business Hours Monday to Friday, 9:00 AM to 5:00 PM (HKT, GMT+8)
Response Time We aim to respond to all inquiries within 1 to 2 business days.
