Track Your Order
Last Updated: July 7, 2026
At Terraliving, we ensure you stay informed about your order's journey from our warehouse to your home. All orders are processed and dispatched from our central logistics hub in Hong Kong and delivered across Australia via our trusted courier partners.
How to Track Your Order Once your order has been quality-checked and dispatched within 2 business days, you will receive a Shipping Confirmation Email. This email contains your unique tracking number, the name of the assigned carrier such as Australia Post, StarTrack, Aramex, or Yuntu Express, and a direct link to the carrier's tracking portal.
Tracking Portals You can track your package directly on the official carrier websites: Australia Post: auspost.com.au/mypost/track StarTrack: startrack.com.au/track/search Aramex Fastway: aramex.com.au/tools/track Yuntu Express: track.yunexpress.com
Please allow 24 to 48 hours for the tracking information to update in the carrier's system after you receive your dispatch email.
Estimated Delivery Timelines To provide realistic expectations for our Australian customers, please refer to our standard timeframes: Order Processing Time: 2 business days (Monday to Friday) Order Cut-off Time: 18:00 (GMT+08:00) Hong Kong Standard Time Transit Time to Australia: 9 to 13 business days (Monday to Friday) Total Delivery Window: 11 to 15 business days (Monday to Friday)
Multiple Packages To ensure faster delivery or due to package size restrictions especially for large patio items, your order may be split into multiple parcels. In such cases, you will receive separate tracking numbers for each package.
Assistance with Your Delivery If your tracking information has not updated after 5 business days, or if you have any concerns regarding your delivery, our team is here to help.
Business and Contact Information
Registered Company Name Hanyu Tech & Media Limited
Company Registration Number 78854198
Store Name Terraliving
Corporate Headquarters Address Room D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong
Operational Support Office Room 104, 1/F, Building No.16, Area A, Nanxiang Zhidi, Jiading District, Shanghai, China, 201802
Australian Return Center 4 Percy St, Auburn NSW 2144, Australia
Customer Support Email support@terraliving.au
Australian Support Phone +61 29 1465089
Hong Kong Office Phone +852 7076 5955
Business Hours Monday to Friday, 9:00 AM to 5:00 PM (HKT, GMT+8)
Response Time We aim to respond to all inquiries within 1 to 2 business days.
