Legal notice
Last Updated: July 7, 2026
This website terraliving.au is owned and officially operated by Hanyu Tech & Media Limited. This Legal Notice governs the use of the website and provides statutory information regarding the company identity and business operations.
Business Identity The brand name is Terraliving and the operating entity is Hanyu Tech & Media Limited. The company registration number is 78854198 and our legal jurisdiction is Hong Kong SAR.
Registered Office and Headquarters The registered headquarters of Hanyu Tech & Media Limited is located at Room D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong. Our core functions include corporate management, global procurement, and central logistics.
Operational Support and Operations To ensure high quality customer service and technical store management we maintain an operational support office located at Room 104, 1/F, Building No.16, Area A, Nanxiang Zhidi, Jiading District, Shanghai, China, 201802. Our functions here include customer support, IT operations, and digital marketing.
Fulfillment and Logistics Center Our global dispatch center is located in Hong Kong where all orders are quality controlled and shipped from our warehouse. Our Australian return processing center is located at 4 Percy St, Auburn NSW 2144, Australia. This facility is strictly for authorized returns and no walk in services are provided.
Brand Affiliation Disclaimer Terraliving terraliving.au is a dedicated brand for outdoor and balcony living products serving the Australian market. We hereby declare that we have no affiliation, association, or partnership with the Malaysian micro landscape brand theTerraLiving.com. Any confusion between the two brands is unintended.
Contact Information You can reach our customer support via email at support@terraliving.au. Our Australian support phone is +61 29 1465089 and our Hong Kong office phone is +852 7076 5955. Our service hours are Monday to Friday, 9:00 AM to 5:00 PM HKT GMT 8.
Intellectual Property All content on this website including but not limited to text, images, logos, and product descriptions is the intellectual property of Hanyu Tech & Media Limited. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.
External Links This website may contain links to third party services such as payment gateways like Oceanpayment or PayPal. While we partner with these entities we are not responsible for their independent privacy practices or external content.
Business and Contact Information
Registered Company Name Hanyu Tech & Media Limited
Company Registration Number 78854198
Store Name Terraliving
Corporate Headquarters Address Room D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong
Operational Support Office Room 104, 1/F, Building No.16, Area A, Nanxiang Zhidi, Jiading District, Shanghai, China, 201802
Australian Return Center 4 Percy St, Auburn NSW 2144, Australia
Customer Support Email support@terraliving.au
Australian Support Phone +61 29 1465089
Hong Kong Office Phone +852 7076 5955
Business Hours Monday to Friday, 9:00 AM to 5:00 PM HKT GMT 8
Response Time We aim to respond to all inquiries within 1 to 2 business days.
