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Privacy Policy

Last updated: November 19, 2025

Privacy Policy

This Privacy Policy describes how Terraliving, operated by Hanyu Tech & Media Limited, collects, uses, stores, and protects personal information from visitors and customers on our website. By accessing or using our website, you agree to the terms of this Privacy Policy and consent to the collection and use of your personal information as described below. Terraliving operates as a Hong Kong company and provides services to customers in Australia. We are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

Information We Collect
We collect personal information that you voluntarily provide when using our website, creating an account, placing an order, or contacting customer support. This information may include your name, email address, phone number, billing and shipping addresses, payment information, and order history. We do not collect sensitive personal information such as government-issued identification numbers, passport numbers, or driver’s license information. We may also collect non-personal information such as IP addresses, device information, browser type, and website usage data for analytics and website functionality purposes.

Account Creation
Customers may create an account on our website to manage orders, track shipments, and store preferences. Account holders may update or delete their personal information by contacting support@terraliving.au We allow customers to request deletion of their account and associated personal data at any time.

Payment Information
We accept payments via Visa, Mastercard, Diners Club, PayPal, Visa Electron, and may add additional payment methods such as Klarna or Afterpay in the future. All payment transactions are processed securely through Shopify Payments, PayPal, or other approved payment gateways. We do not store complete payment card numbers on our servers. Payment information is encrypted and transmitted securely using SSL technology provided by GoDaddy and Shopify.

Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, improve website functionality, and track performance metrics. We use the following tracking tools: Google Analytics 4 (GA4), Google Ads remarketing, and Facebook Pixel. These tools collect information such as page views, time spent on pages, device type, browser type, and referral sources. No personal information is shared with third parties for purposes beyond advertising analytics, and we do not sell customer data.

Third-Party Services
We use Shopify Inbox for customer support communications. We do not share any personal information with third parties for marketing or verification purposes. We do not use third-party identity verification, fraud detection, or other external services that access customer data.

Cross-Border Data Transfers
Because Terraliving is a Hong Kong company, personal information collected from Australian customers may be stored, processed, or accessed in Hong Kong or other countries where our service providers operate. By using our website, you consent to such cross-border transfers. We take appropriate measures to ensure that your personal information is handled securely and in accordance with this Privacy Policy.

How We Use Personal Information
We use personal information to:

  • Process and fulfil orders

  • Provide customer service and support

  • Respond to inquiries and requests

  • Improve website functionality and user experience

  • Conduct analytics for marketing and business improvement
    We do not use personal information for unsolicited marketing unless you have expressly consented. Currently, we do not send marketing emails or SMS messages.

Data Security
We implement appropriate technical and organizational measures to protect personal information from misuse, unauthorized access, alteration, or disclosure. Data is stored securely on Shopify servers, which comply with international security standards. SSL encryption is used for all transactions and communications.

Customer Rights
Australian customers have rights under the Privacy Act 1988. These include:

  • Access: You may request a copy of the personal information we hold about you.

  • Correction: You may request correction of inaccurate or incomplete personal information.

  • Deletion: You may request deletion of your personal information.

  • Complaints: You may contact us with complaints regarding our handling of your personal information, and we will respond promptly.
    Requests can be made by emailing support@terraliving.au We aim to respond within a reasonable timeframe.

Data Retention
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Once data is no longer required, we securely delete or anonymize it.

Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy
Our website is not intended for individuals under 18 years of age unless supervised by a parent or guardian. We do not knowingly collect personal information from children under 18.

Policy Updates
We may update this Privacy Policy from time to time to reflect changes in law, technology, business operations, or services. Any changes will be posted on this page with the date of the latest revision. Continued use of our website constitutes acceptance of the updated policy.

Contact Information
For questions, requests for access, correction, or deletion of personal information, or other privacy concerns, please contact:
support@terraliving.au

Business Hours: Monday to Friday, 9:00 am – 5:00 pm Sydney time

By using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

If you have any questions, please feel free to contact us.We respond to all inquiries within 2 business days during our business hours, which are Monday to Friday, 9:00 AM to 5:00 PM Sydney local time.

Our Business Information

Registered Company Name: Hanyu Tech & Media Limited

Company Number : 78854198

Store Name: Terraliving

Registered Address: Room D07, 8/F, Phase 2, Kai Tak Factory Building,
99 King Fuk Street, San Po Kong, Kowloon, Hong Kong

We operate and fulfil orders for the Australian market through our online store Terraliving.

How to Contact Us

Email: support@terraliving.au

Phone: +86 189 1140 9615

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Sydney, Australia time)

We respond to all inquiries and support emails within 1–2 business days.