Terms of Service
Last updated: November 19, 2025
This website is operated by Hanyu Tech & Media Limited (“we”, “our”, “the Company”). By accessing or using this site or purchasing from our store (Terraliving), you agree to the following Terms of Service. These terms apply to all visitors, customers, and users of the site.
Use of the Website
You may browse and purchase from our site as long as your use is lawful and does not disrupt or harm the site, the platform, or other customers. You must ensure that any information you submit during checkout or account creation is accurate and complete.
Account Registration
Customers may create an account to manage orders, but registration is optional. You are responsible for safeguarding your password and all activities under your account.
Product Information
We aim to present product information, stock status, pricing, and images accurately. In case of errors—whether typographical, pricing, or inventory-related—we reserve the right to correct the information and cancel or revise orders when necessary. If an order is cancelled after payment, a refund will be issued to the original payment method.
Order Acceptance
Your order is accepted only once payment is confirmed and we issue an order confirmation email. We may refuse or limit quantities at our discretion to prevent fraud or protect inventory availability.
Prohibited Activities
You agree not to engage in unlawful, abusive, fraudulent, or harmful activities, including attempting unauthorized access, interfering with site security, or using automated scraping tools.
Service Modifications
We may update, suspend, or remove parts of the website at any time without notice. Prices for products may also change without notice. Such changes do not affect existing confirmed orders.
Third-Party Services
We use Shopify as our e-commerce platform. Your use of third-party services (such as payment gateways or analytics tools) is governed by their respective terms. We are not responsible for third-party failures.
Governing Law
These Terms are governed by the laws of Australia and Hong Kong, depending on the nature of the claim. Consumers in Australia retain all rights granted under Australian Consumer Law.
Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect or consequential losses resulting from site use, delivery delays, or inability to access services. This does not affect rights guaranteed under Australian Consumer Law.
Termination
We may terminate or suspend your access to the site for any violation of these terms or any harmful activity. Termination does not relieve you of outstanding payment obligations.
If you have any questions, please feel free to contact us.We respond to all inquiries within 2 business days during our business hours, which are Monday to Friday, 9:00 AM to 5:00 PM Sydney local time.
Our Business Information
Registered Company Name: Hanyu Tech & Media Limited
Company Number : 78854198
Store Name: Terraliving
Registered Address: Room D07, 8/F, Phase 2, Kai Tak Factory Building,
99 King Fuk Street, San Po Kong, Kowloon, Hong Kong
We operate and fulfil orders for the Australian market through our online store Terraliving.
How to Contact Us
Email: support@terraliving.au
Phone: +86 18911409615
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Sydney, Australia time)
We respond to all inquiries and support emails within 1–2 business days.
